I submitted a contact form but have not heard back yet.
Please check your junk mail folder as our intake email seems to find its way there often; also add [email protected] to your contacts so that you don't miss our emails. Our intake process is initiated via email since it is now completely online.
Can I request an appointment over the phone?
Our Intake process is completely online and scheduling is only offered with a new client's completed intake on file. The quickest way to schedule an appointment is by filling out a Contact Form; our intake assistant will share information to get started via email. Please feel free to call our office number if you have any questions but we will still need to start with an email address.
Please check your junk mail folder as our intake email seems to find its way there often; also add [email protected] to your contacts so that you don't miss our emails. Our intake process is initiated via email since it is now completely online.
Can I request an appointment over the phone?
Our Intake process is completely online and scheduling is only offered with a new client's completed intake on file. The quickest way to schedule an appointment is by filling out a Contact Form; our intake assistant will share information to get started via email. Please feel free to call our office number if you have any questions but we will still need to start with an email address.
How long are counseling sessions with GracePoint counselors?
Sometimes the length of a session is dictated by your insurance coverage; generally, sessions are 60 minutes in length.
Sometimes the length of a session is dictated by your insurance coverage; generally, sessions are 60 minutes in length.
If I don't use all 60 minutes of a session, will my session fee be prorated?
No, session fees are not prorated.
No, session fees are not prorated.
Do your counselors take all insurance?
Each individual counselor is credentialed with specific insurance providers and may not be paneled with your insurance provider. Ask your counselor how out-of-network policies/claims are handled by them. If your counselor is not in-network with your insurance provider, you always have a private pay option.
Each individual counselor is credentialed with specific insurance providers and may not be paneled with your insurance provider. Ask your counselor how out-of-network policies/claims are handled by them. If your counselor is not in-network with your insurance provider, you always have a private pay option.
How does your office handle out-of-network insurance claims?
Submission of claims for services provided by an out-of-network provider is the sole responsibility of the client, who will want to contact their insurance provider and request the appropriate form(s) and protocol. Payment will still need to be remitted to your counselor at the time of service. Upon request from the client, the counselor will provide a statement for client to submit with their request for reimbursement from their provider. In some cases a counselor may provide you with out-of-network claim submission paperwork. This does not guarantee coverage or reimbursement from your insurance provider. If you need additional paperwork from our office, please let us know. This service is not provided by all clinicians; each counselor decides which insurance to participate with, whether in or out of network.
Submission of claims for services provided by an out-of-network provider is the sole responsibility of the client, who will want to contact their insurance provider and request the appropriate form(s) and protocol. Payment will still need to be remitted to your counselor at the time of service. Upon request from the client, the counselor will provide a statement for client to submit with their request for reimbursement from their provider. In some cases a counselor may provide you with out-of-network claim submission paperwork. This does not guarantee coverage or reimbursement from your insurance provider. If you need additional paperwork from our office, please let us know. This service is not provided by all clinicians; each counselor decides which insurance to participate with, whether in or out of network.
Is childcare provided during counseling sessions?
Unfortunately, we are unable to provide childcare during sessions. We do ask that only the client(s) are in attendance for counseling sessions so that the focus may be on what is being addressed during counseling sessions.
Unfortunately, we are unable to provide childcare during sessions. We do ask that only the client(s) are in attendance for counseling sessions so that the focus may be on what is being addressed during counseling sessions.
Do your counselors treat children?
Our counselors each have different and sometimes overlapping areas of expertise, as well as experience with specific age groups. Currently, we do have the staffing to address children's mental health needs but are growing this as the need is great.
Our counselors each have different and sometimes overlapping areas of expertise, as well as experience with specific age groups. Currently, we do have the staffing to address children's mental health needs but are growing this as the need is great.
How do I know which counselor I will meet with?
Please feel free to read through our Counselor bios on the Team page (About: Team). You will find information there about each counselor's background, which locations they meet with clients, and also what insurance providers they are credentialed with.
Am I guaranteed my counselor preference?
Unfortunately, no; our counselors' client loads are always changing with the great need of excellent counselors. Your preferred counselor might have a full client load with a waitlist started. Our office assistants will be able to help assign a counselor based on your location, counseling needs and counselor availability. If your preferred counselor is not available, we will do our best to connect you with another GracePoint counselor.
Please feel free to read through our Counselor bios on the Team page (About: Team). You will find information there about each counselor's background, which locations they meet with clients, and also what insurance providers they are credentialed with.
Am I guaranteed my counselor preference?
Unfortunately, no; our counselors' client loads are always changing with the great need of excellent counselors. Your preferred counselor might have a full client load with a waitlist started. Our office assistants will be able to help assign a counselor based on your location, counseling needs and counselor availability. If your preferred counselor is not available, we will do our best to connect you with another GracePoint counselor.
How can I be added to a counselor's waitlist?
Each new client needs to complete our online intake process in order to meet with a counselor; if you are a new client whose preferred counselor has a waitlist and you would like to be placed on their waitlist, you will still need to complete the intake process. This is office policy so that when the counselor does have availability to offer, our assistants can move directly to scheduling.
Each new client needs to complete our online intake process in order to meet with a counselor; if you are a new client whose preferred counselor has a waitlist and you would like to be placed on their waitlist, you will still need to complete the intake process. This is office policy so that when the counselor does have availability to offer, our assistants can move directly to scheduling.
GracePoint Institute for Relational Health was established to function
as an extension of the healing ministry of Jesus Christ.
Call 402.614.6287 to set up an appointment or to get more information about our services at GracePoint.
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